Frequently Asked Questions (FAQs)
Find quick answers to common questions and discover all you need to know for a smooth and memorable stay at Trinity Hotel.
1. How do I request an early check-in or late check-out with the hotel?
Early check-in is available as a courtesy service but must be requested at least 3 days in advance. Approval is based on availability and is not guaranteed.
Late check-out beyond 12:00 noon will attract a full-day charge.
2. What is your policy regarding cancellations?
- Cancellations made more than 3 days before check-in are eligible for a 50% refund.
- Cancellations within 3 days of arrival or no-shows are non-refundable.
3. Is there a minimum age requirement to reserve a hotel room?
Yes. Guests must be at least 18 years old to make a reservation and check in.
4. Can I reserve more than one room at a time when I book online?
Absolutely. You can book multiple rooms in a single transaction when using our online reservation system.
5. How do I indicate a special request with my reservation?
During the booking process, there is a section for special requests. You can note things like room preferences or accessibility needs. For urgent or specific needs, feel free to email us directly at info@trinityhotel.org.
6. Does Trinity Hotel Limbe accommodate guests with disabilities?Yes. We are committed to providing a comfortable stay for all our guests. If you or someone in your party has a specific disability, please inform us at the time of booking. We’ll ensure the room is appropriately prepared and have staff on standby to assist where needed. For detailed arrangements, reach out to us in advance via info@trinityhotel.org